Delivery policy
At Sunnielle, we are committed to delivering your ordered products in the shortest possible time and under the best conditions. Please read our delivery policy carefully to understand how we process orders, delivery times and associated costs.
Delivery Areas
We offer personalized delivery services to suit your needs, regardless of location.
Timpul de Livrare
In-stock products: Orders placed for in-stock products will be shipped within 1-3 business days of order confirmation.
Made-to-order products: For products that are not in stock, delivery times may vary depending on supplier availability. We will inform you of this when the order is processed.
Estimated delivery time: Once your product is shipped, delivery will take between 2 and 7 business days, depending on your location and the courier chosen.
Costuri de Livrare
The delivery cost depends on the weight of the package and the delivery location. The exact delivery cost will be calculated and displayed at the checkout, before completing the payment.
Standard delivery: The delivery cost is calculated based on the weight and dimensions of the package.
Free delivery: We offer free delivery for orders exceeding a certain value (details available on the website).
Alegerea Curierului
We collaborate with trusted courier services to ensure fast and safe delivery of products. Depending on the destination of the order, the products will be delivered by our partner couriers or by other express courier services (e.g. Fan Courier, DPD, GLS, etc.).
Confirmarea Livrarii
After your order has been shipped, you will receive a shipping confirmation email, which will include your package tracking number. This will allow you to monitor the progress of your delivery.
Probleme cu Livrarea
If you experience any problems with delivery (e.g. delay, wrong product delivered), please contact us as soon as possible so that we can resolve the issue as soon as possible.
You can contact us by email: info@sunielle.com
Livrarea Produselor Defecte sau Gresite
If you have received a defective product or a product that does not correspond to your order, please inform us immediately. We will arrange for the return and replacement of the product or we will offer you a full refund of the amount paid.
Delivery to Specified Address
Please ensure that the delivery address entered is correct and complete to avoid delays. If the address is incomplete or incorrect, we will contact the customer to correct the information, but this may delay delivery.
Contact
If you have any questions or concerns regarding product delivery, do not hesitate to contact us at the e-mail address: info@sunielle.com